In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.Ī zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. In the left navigation pane of the Malwarebytes Support Tool, click Advanced. In the User Account Control (UAC) pop-up window, click Yes to continue the installation. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. WARNING: Do Not click the Repair System under Advanced unless requested by a Malwarebytes support agent or authorized helper This will not affect any real-time protection of the Malwarebytes for Windows □.Ĭlose Malwarebytes. Next, lets make real sure that Malwarebytes does NOT register with Windows Security CenterĬlick the selection to the left for the line "Always register Malwarebytes in the Windows Security Center". Use the computer as little as possible, or even better don’t use it at all except to check this topic and follow the instructions given.ĭo these 2 steps so that ALL folders & Files are set to SHOW, plus also, Turn OFF Windows Fast start. While you are waiting for the next qualified/approved malware removal expert helper to take on your case, even though you may have run the following Malwarebytes utility or its subsets, please carefullyfollow these instructions: Do not try any other cleaning of any kind after running the support tool.
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